Refunds and cancellations

Guides (digital downloads)

Because files are delivered instantly, guides aren't refundable once downloaded. If a file is faulty or doesn't open and we can't fix it within 7 days of your message, we refund you in full. If you were charged twice, we refund the duplicate.

Live workshop

Full refund if you cancel by Monday 16 November 2026. After that you can send a colleague in your place. If we cancel or move a session and the new date doesn't suit you, we refund in full.

India Carbon Market Brief

Full refund of a pre-order any time before the issue is sent. For the annual subscription, a pro-rata refund of undelivered issues.

Scoping calls

Full refund if you cancel at least 24 hours before your slot, or if you haven't booked a slot within 30 days of paying.

How to ask

Email yashvardhan.joshi@icn.earth with your payment ID. Approved refunds go back to the original payment method within 5 to 7 working days.

Last updated 29 October 2026.